WellSync

Role

Embedded Sr. Product Designer

Date

2024

Assignment Type

Full-time embedded in their team
as a sr. product designer.

Team

At WellSync people get the care that they need, I joined WellSyn as a contractor to help them ship new features and grow their start-up with design.

Together with my co-founder we joined WellSync at it's startup stage. Currently, we are helping them shape their organisation so that new feautures get priorritised by research, insights and design. Our goal is to create an ethical telehealth provider that focussing on getting the right treatment for patients.

Achievements

🪄

Helped founder built a new side-product

By refreshing the brand and sharpen the audience

✨

Joined the product team

By redesigning three consumer-facing products

🔎

Shipped new and improved features

That fitted in with the rythim of their engeneering team.

🌱

 Collab with stakeholders

To pick up market design taks and help with product related tasks.

Areas I worked on

I'm keeping it high-level here, some things are still in development. Though I certainly made visible impact, I must stress that our product-team was super aligned. We all helped out each other on our individual tasks, therefore, taking I cannot take fully credit. What I can do, is some areas of what we brought to life together.

Editor

One of the things I worked on was improving Riverside's video and audio editor. Giving people the ability to split and delete parts of their tracks down to the milliseconds.

Editor

One of the things I worked on was improving Riverside's video and audio editor. Giving people the ability to split and delete parts of their tracks down to the milliseconds.

Editor

One of the things I worked on was improving Riverside's video and audio editor. Giving people the ability to split and delete parts of their tracks down to the milliseconds.

Studio

Inside the studio there was always something to improve we worked on together as a team. From smaller things like finding the sweet spot of the perfect countdown, make sure people finish uploading their recordings, to notifications that do not distract the podcast-host's focus; having a meaningful conversation with their guests.

Studio

Inside the studio there was always something to improve we worked on together as a team. From smaller things like finding the sweet spot of the perfect countdown, make sure people finish uploading their recordings, to notifications that do not distract the podcast-host's focus; having a meaningful conversation with their guests.

Studio

Inside the studio there was always something to improve we worked on together as a team. From smaller things like finding the sweet spot of the perfect countdown, make sure people finish uploading their recordings, to notifications that do not distract the podcast-host's focus; having a meaningful conversation with their guests.

Dashboard

Inside the studio there was always something to improve we worked on together as a team. From smaller things like finding the sweet spot of the perfect countdown, make sure people finish uploading their recordings, to notifications that do not distract the podcast-host's focus; having a meaningful conversation with their guests.

Dashboard

Inside the studio there was always something to improve we worked on together as a team. From smaller things like finding the sweet spot of the perfect countdown, make sure people finish uploading their recordings, to notifications that do not distract the podcast-host's focus; having a meaningful conversation with their guests.

Dashboard

Inside the studio there was always something to improve we worked on together as a team. From smaller things like finding the sweet spot of the perfect countdown, make sure people finish uploading their recordings, to notifications that do not distract the podcast-host's focus; having a meaningful conversation with their guests.

Onboarding

Riverside's onboarding is to the point. We saw an opportunity to get to know our users better and offer the product benefits faster. We iterated a few versions, made some mistakes, and learned to improve it. Together with product managers, we prototyped different versions to AB test and learn what the impact was.

Onboarding

Riverside's onboarding is to the point. We saw an opportunity to get to know our users better and offer the product benefits faster. We iterated a few versions, made some mistakes, and learned to improve it. Together with product managers, we prototyped different versions to AB test and learn what the impact was.

Onboarding

Riverside's onboarding is to the point. We saw an opportunity to get to know our users better and offer the product benefits faster. We iterated a few versions, made some mistakes, and learned to improve it. Together with product managers, we prototyped different versions to AB test and learn what the impact was.

Yikes! Well that was a mistake…

One interesting challenge we had was….

Yikes! Well that was a mistake…

One interesting challenge we had was….

Yikes! Well that was a mistake…

One interesting challenge we had was….

Responsiveness

Riverside is web-based and was only designed for big breakpoints. I was given the challenge to make sure the dashboard was accessible on smaller breakpoints - users like to view and download recordings on their mobile for example. Together with the engineers we defined the new grids, scoped out the flows to resize and QA'ed to make sure the experience never breaks.

Responsiveness

Riverside is web-based and was only designed for big breakpoints. I was given the challenge to make sure the dashboard was accessible on smaller breakpoints - users like to view and download recordings on their mobile for example. Together with the engineers we defined the new grids, scoped out the flows to resize and QA'ed to make sure the experience never breaks.

Responsiveness

Riverside is web-based and was only designed for big breakpoints. I was given the challenge to make sure the dashboard was accessible on smaller breakpoints - users like to view and download recordings on their mobile for example. Together with the engineers we defined the new grids, scoped out the flows to resize and QA'ed to make sure the experience never breaks.

Transcription tool

Once in a while, to promote new features in the core product, we built small campaigns for the marketing team. With the product team, I was responsible to map out the flows, wireframing different concepts, delivering the final design and guide the developers to implementing the front-end.

Transcription tool

Once in a while, to promote new features in the core product, we built small campaigns for the marketing team. With the product team, I was responsible to map out the flows, wireframing different concepts, delivering the final design and guide the developers to implementing the front-end.

Transcription tool

Once in a while, to promote new features in the core product, we built small campaigns for the marketing team. With the product team, I was responsible to map out the flows, wireframing different concepts, delivering the final design and guide the developers to implementing the front-end.

Reflections

Over the past two years we dealt with so much. Limited engeneering capacity, responding to investor needs, tech- and design debt. My key take away is that it's when a company has a primary focus on their core offering, the secondary focus (like their consumer facing products) can change the course of their core focus. We pivoted quite some times from deciding what features would impact internal operations vs our users. By creating a small scope, testing our efforts, we were able to not just redesign the products, but work towards the vision of the founder. Step by step, a little closer.

Work together?

I would love to meet you and chat about your challenge or idea.

👋 Let's connect!